導讀： 簡介: 內容簡介：無論在生活中，還是在工作中，我們都會遇到各種改變。股市會發生恐慌，企業會有兼並，即便聚焦到個人，我們也無時無刻不面對著各種改變：大多數人都會告別單身 簡介:


內容簡介：
無論在生活中，還是在工作中，我們都會遇到各種改變。股市會發生恐慌，企業會有兼並，即便聚焦到個人，我們也無時無刻不面對著各種改變：大多數人都會告別單身最終步入婚姻的圍城之中，擁有他們的家庭和孩子。所有這些，都是改變。然而，對生活或者工作中的一些改變，我們卻常抱以抗拒的態度。老師們常感歎頑皮的學生“冥頑不化”，企業管理者們常慨歎改革收效甚微，思想家們常感慨世界因為一成不變而腐朽。在世界一流的組織行為學家、暢銷書《粘住》（Made To Stick）的作者希思兄弟看來，阻礙我們進行改變的重要原因，是我們希望變革的理智思考與已經存在惰性的情感需求不合拍，兩者互相牽制使得我們難以做出改變。人類的情感與理智，就如大象和騎象人：騎象人希望走向自己的目的地，但存在惰性的大象卻不聽使喚仍在原地踯躅不前。
　　那麼，我們又該怎樣才能讓自己內心的那頭大象聽話呢？希思兄弟從人類的行為出發，通過翔實有趣的案例，告訴我們進行改變的關鍵要素：為改變找到一個一目了然的目標；為改變找到一個閃光點；為你的改變找到一個情感化的理由。
Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives?
The primary obstacle is a conflict that’s built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems—the rational mind and the emotional mind—that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort—but if it is overcome, change can come quickly.
In Switch, the Heaths show how everyday people—employees and managers, parents and nurses—have united both minds and, as a result, achieved dramatic results:
● The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients.
● The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping.
● The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service
In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.
作者簡介：
奇普·希思(Chip Heath)斯坦福大學商學院組織行為學教授。現居於加州洛斯加托斯。
　丹·希思(Dan Heath)奇普·希思的弟弟，杜克企業教育學院咨詢師，前哈佛商學院研究員，Thinkwell新媒體教育公司創辦人之一。現居於北加利福尼亞羅利市。
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